Accessibility

Help for people who may be older, have an impairment or with particular needs

We're proud to treat all our customers fairly and with respect, including those who are in vulnerable situations.

If you're elderly or one of the millions of people in the UK living with an impairment you'll find a wealth of information online and advice on how you can use the phone, internet and TV to carry on doing what's important to you.

If you or someone you know has an impairment, you can discover more about the impact it can have on day-to-day life and how we can help with this. As well as suggesting the best phone features for your needs, we have lots of information to help you understand these conditions better: 

- Hearing loss 
- Sight loss 
- Speech and language impairment 
- Mobility issues 
- Reduced dexterity

We also offer all information from Inspire Telecom in alternative formats speak to our team to find out more.

We know that there's lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. It could be because of age, a physical or learning disability, or difficulty in communicating. We also understand that challenging events like bereavement or separating from a partner can mean that you need extra support, to help keep you connected while you get back on your feet.

We'll do our very best to offer you the right level of help and the most appropriate products and services. Our customer support team will always try to identify specific needs and give specialised assistance where it's needed. However, it's not always easy for them to know if you're having difficulties, so please let our team know if you think they could help.

If you're in a vulnerable situation and need extra help, just contact us to let us know. We'll register it on your account and will consider your extra needs whenever you get in touch.

Also, if you'd like to, you can give permission for someone else to contact us on your behalf. Rest assured that we'll treat any information you provide in confidence and in accordance with data protection law.